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My Studies

Many students will be struggling to balance working from home with caring for children, or are key workers who are asked to take extra shifts and all of us coming to terms with the new restrictions. 

The University is working hard to ensure that you will be able to continue with your course and graduate, but we realise that these are difficult times for all.

We have collated some key information to help answer any questions you may have about how COVID-19 may affect your studies.

Important: Electronic timetable for Campuses in Wales

(some timetables are being finalised and these include elements of WIAV, CBC, TDP Carmarthen and MA Contemporary Dialogues, Swansea.  These should be finalised within the next few days).

 Your timetable for the academic year is available on the HWB app.  Please do not print this information as it is subject to change, particularly as a result of the ongoing Coronavirus pandemic and Welsh Government directives.

 In order to ensure the health and wellbeing of all students and staff, it is important that you always refer to the electronic version of your timetable.  This will ensure that you have the correct information and will avoid any confusion and the potential of large groups gathering in any location at one time.  The timetable has been designed to ensure that the University can comply with health and safety requirements during the coronavirus pandemic, including the need to facilitate social distancing within our buildings. 

 The timetable contains the module title, lecturer and location.  If the session is held on-campus the name of the building and room is included; if it is delivered online it will indicate Online.  It is a live document and should be checked daily as any changes could be made at very short notice, e.g. if we need to move a class from on-campus to online delivery. Checking your online timetable will therefore avoid any unnecessary travel to the campuses.

 The health and safety of our community is our priority and we appreciate your co-operation

Track, Trace and Protect

The University is working with Public Health Wales and Local Authorities to control the spread of the coronavirus as part of the Welsh and UK Governments’ approach to testing and contact tracing by:

  • testing those people who have Coronavirus symptoms, asking them to self-isolate
  • tracing those individuals who have been in close contact with the person who has tested positive
  • providing advice and guidance to vulnerable people or those at greater risk, and
  • ensuring that individuals can get back to work, study and their normal routines as soon as possible.

 

For more information, visit:

Test, Trace, Protect: your questions (for people living in Wales)

Test and Trace: how it works (for people living in England)

The health and wellbeing of our community is of paramount importance. In order to enable the University to identify who is on campus at any given time, we have teamed up with evePASS, a contactless check-in and guest registration system.

evePASS is a web platform which is quick and easy to use. When on campus open your smartphone camera app and scan the nearest QR code on arrival (these will be located across our locations), download the app and enter your details (first registration only) and you are checked-in.

You can even setup the app before coming onto campus by visiting www.evepass.app on your phone, downloading the appropriate app for your device and registering your details. Then you only have to scan the QR code when onsite to check-in.

When you leave campus we simply ask you to check-out via the app.

For those without a smartphone, paper-based registration will be available in local Reception areas and catering outlets.

Whilst providing your data is voluntary for your visit to campus, it is compulsory in our campus dine-in outlets.  However, we would request that you provide the information when attending the campuses so we can try to ensure a safe environment at UWTSD for students, staff and visitors alike.

evePASS is GDPR / DSGVO Compliant and your data is encrypted and will only be stored for 30 days. We will only use your data to contact you if we believe you have been in close contact with a person who has tested positive for Covid-19.

 

 

 

**NEW** Will the University’s campuses be open in September?

UWTSD’s campuses will be open and ready to start teaching at the beginning of the new academic year and we look forward to welcoming new and returning students.  

 Our planning is subject to Welsh Government directives and the coronavirus context at the time.  We will continue to inform you of what this means for you and your choice of programme.

We are planning a blended delivery pattern which means a combination of on-campus teaching as well as online delivery. 

**NEW** What arrangements are in place for teaching from September?

UWTSD students can be reassured that our blended approach to learning and teaching will ensure a seamless transition from face-to-face to online delivery as future circumstances dictate ensuring that you are able to complete your studies as planned.

Earlier this year the University transferred all of its teaching online, adjusted assessments, and took the necessary steps to ensure that the vast majority of our students were able to either complete their awards or progress to the next level of study.

Building on our current experience, we are looking to deliver the very best educational experience for our students integrating face-to-face teaching on campus with online delivery. We want to ensure that we offer a flexible, creative learning environment that makes the best use of the students’ time on campus and supports practical learning and social activities within the social distancing government guidelines.

We are considering all possible approaches to timetabling including a staggered approach to reduce pinch points in order to ensure that we can offer as many face-to-face learning opportunities as possible.

**NEW** Will specialist learning spaces be available from September including libraries?

We are prioritising opening specialist learning spaces and are working on opening facilities such as libraries that support your learning where it is safe and appropriate to do so.

What to do if you develop Coronavirus symptoms away from the University?

If you develop any of the Coronavirus symptoms away from the University, however mild, you must:

 

The COVID-19 online symptom checker (or NHS 111) can tell you if you need medical help.

 

What to do if you develop Coronavirus symptoms on University premises?

If you are a non-residential student and start to develop any of the Coronavirus symptoms whilst on University premises:

  • Please apply a face covering if you have one.
  • Ensure you keep a 2m distance from anyone else.
  • Contact campus security immediately and follow their instructions to isolate you from others until arrangements can be made for you to go home or, if you are very unwell, to hospital.
  • At home you must:

 

If you are a University residential student and start to feel unwell with symptoms whilst on University premises:

  • Remain or return to your accommodation (applying a face covering if you have one ensuring you follow social distancing from anyone else).
  • Contact campus security immediately and follow their instructions
  • notify your programme director as soon as practicable
  • further guidance will be issued to you and your ‘household’ regarding self-isolation and coronavirus testing
While I am isolating in University residences, how can I obtain essential supplies of food?

If you are living in a University residence, please contact accommodation@uwtsd.ac.uk for help obtaining food and other essential supplies. We’ll call in with all isolating students regularly to ensure that anything you need can be dealt with as soon as possible. Most students are using local supermarkets and doing online deliveries, but all this information will be with you in your flat if you have to isolate.

Can I return home whilst isolating, rather than remaining at my term-time address?

No, you should remain at your term-time address and isolate there along with other members of your ‘household’. Travelling to an alternative address risks the unnecessary spread of the virus.

 

What do I need to do, as a student, if I am contacted by the Test & Protect Team and informed that I am a close contact of a confirmed case?

You should follow the guidance you are given on self-isolation and notify teaching staff of your absence where you would do so normally. If you are in a University residence, you should notify the accommodation team as soon as possible remaining in your residence for the required period of isolation.

What is the cleaning regime in University residences?

Regular enhanced cleaning will take place in high traffic areas and shared spaces. Enhanced cleaning protocols will be applied where persons are showing symptoms or tested positive for Coronavirus.

 

What safety measures will be in place to safeguard students and staff?

The safety and welfare of students and staff is a top priority and we will have a range of safety measures in place on all campuses.

Shared spaces are being carefully managed to ensure health and safety standards, including physical distancing measures, prioritising small groups for teaching, additional room cleaning breaks between sessions, and the installation of appropriate signage and hygiene stations.

What arrangements are in place for teaching?

UWTSD students can be reassured that our blended approach to learning and teaching will ensure a seamless transition from face-to-face to online delivery as future circumstances dictate ensuring that you are able to complete your studies as planned.

 Earlier this year the University transferred all of its teaching online, adjusted assessments, and took the necessary steps to ensure that the vast majority of our students were able to either complete their awards or progress to the next level of study. Building on our current experience, we are looking to deliver the very best educational experience for our students integrating face-to-face teaching on campus with online delivery.

We are considering all possible approaches to timetabling including a staggered approach to reduce pinch points in order to ensure that we can offer as many face-to-face learning opportunities as possible.

 We want to ensure that we offer a flexible, creative learning environment that makes the best use of the students’ time on campus and supports practical learning and social activities within the social distancing government guidelines.

What if there’s a second wave of Coronavirus?

UWTSD students can be reassured that our blended approach to learning and teaching will ensure a seamless transition from face-to-face to online delivery as future circumstances dictate ensuring that you are able to complete your studies as planned.

How do I enrol?

Enrolment will be online as normal.  You will receive information via the Hwb – our student support centre.

Will I miss out on the University social experience?

Plans are in place for a full virtual Welcome and Induction Experience for new students with an emphasis on building a vibrant learning community on or off-campus, with some face-to-face activities where safe and appropriate.

The University is supporting the Students' Union in holding physical and virtual welcome events.

We have developed an App for students to download which will signpost to the Welcome Packs.

Assessment Information

If I am being awarded when will I receive my certificate and transcript?

Until lockdown arrangements are eased, we are unable to print and post final transcripts and certificates. When normal service resumes, these documents will be sent to your home address. Please check your contact details in MyTSD.

Will I still receive my certificate and transcript if I have an outstanding academic debt?

If you have an outstanding academic debt to the University, your final transcript and certificate will be withheld. Please check MyTSD and if there is outstanding debt, you can make a payment online

You can also contact the Finance Department if you have any queries. Please e-mail fees@uwtsd.ac.uk or telephone any of the following three numbers:

  • 01792 481050
  • 01792 481182
  • 01267 676837
Can I still apply for Extenuating Circumstances?

Yes, if you are not able to meet an assessment deadline, you still need to apply for Extenuating Circumstances. The Students’ Union is also available for advice and support (yoursu@uwtsd.ac.uk).  

NEW: If you or someone you are living with has Coronavirus and you need to self-isolate, you can use this official Government isolation note as evidence for extenuating circumstances.

How long will it take to consider my Extenuating Circumstances claim?

When you submit your Extenuating Circumstances to aocases@uwtsd.ac.uk, you will receive an automatic reply saying that you receive a response within 21 days, although we always aim to reply sooner. 

You should only submit your Extenuating Circumstances after you have submitted your work (assignment/presentation/exam) OR  after you have decided that you will not be able to submit your work within 1 week of the assessment’s deadline – but note that the claim must be submitted up to 21 days after the assessment’s deadline. If this is not possible, when you submit your claim please submit it as soon as possible with information on why you were unable to submit the claim within the 21 days. 

I’m worried that I won’t be able to get evidence for Extenuating Circumstances, what should I do? *

If you or someone you are living with has Coronavirus and you need to self-isolate, you can use this official Government isolation note as evidence for extenuating circumstances.

The University will accept statements from students without independent supporting evidence relating to the Corona virus, as we understand that normal evidence will be difficult to source.  

If it becomes clear that this process is abused, the University will consider it a breach of student conduct. 

The normal expectation would be that students should be able to complete the alternative assessments. 

The University will now accept the following student statements as evidence: 

  • A statement that you have/had Corona virus confirmed following test 
  • A statement that you are/were self-isolating and how this has a severe impact on your ability to complete the assessment
  • A statement that you have/had increased caring responsibilities and the impact on your assessments
  • A statement that you lack internet access and as a result are unable to complete work online
  • A statement of increased pressure from employment related to the virus, particularly for emergency services staff, members of the NHS and other key workers
  • A statement that you are in a location that is in a form of extended lock down (either at home or abroad) without access to the internet as a result of the Corona virus 

Graduation and Progression

What will happen to Graduation ceremonies this year?

It is with regret that we have decided to postpone our 2020 summer graduation ceremonies. We appreciate this news will be disappointing, but we can assure you that this decision has not been taken lightly. We truly regret the inconvenience caused but, after careful consideration, our primary concern is the health and wellbeing of our students, their guests and our staff – especially in such uncertain and challenging times.

We will need to review the current situation carefully and will provide further information as soon as the circumstances change and it becomes possible to reschedule the ceremonies. We will keep you informed of any developments on our FAQs and will contact all students who were eligible to attend July’s ceremonies with the new arrangements. We look forward to the opportunity to celebrate with you on a future occasion.

The postponement of the ceremonies should not mean that it will not be possible for you to complete your programme and graduate this summer. The University is currently reviewing its regulations and, where necessary, modifying your assessment tasks in order to enable you to complete your award as soon as possible.

When you qualify for an award, we will make sure we get your award documents (award certificate and final transcript) to you as soon as possible.

Placements

I am unable to complete my placement, what is going to happen?

We know this is not the way that you would have wanted to leave your placement, but this is a time of national crisis and unprecedented plans are now in place. 

We are working behind the scenes to address issues related to incomplete hours, but our first concern is for your safety.  The University is considering its contingency regulations for when we review your academic profiles for the end of year Exam Boards. 

For students on their final placement of an accredited programme, you will be worried and anxious about qualifying and moving to your jobs in September. We are working closely with our accrediting bodies to identify the best way forward to support you. 

Your programme team will be in touch with you to keep you updated.  

I’m on a University placement with my employer, what should I do? 

Under our duty of care to you, we expect that you will not continue with the placement but understand that you must make your own choices regarding your employment, taking advice from your employer and the government advice.  

The University is considering its contingency regulations for when we review your academic profiles for the end of year Exam Boards. The aim is to ensure that students are not disadvantaged and that there is equal opportunity to progress or graduate. 

International Students

For further information email international.registry@uwtsd.ac.uk

**Important Information for International Students

Airport pick up: https://www.uwtsd.ac.uk/airportpickup/

 

Self-Isolation: Students on campus  

 

Please refer to the Welsh Government website for an update to date list of exempt countries https://gov.wales/exemptions-self-isolation-coronavirus-covid-19-html and contact iru@uwtsd.ac.uk if you require support for Quarantine.

 

Students will need to consider bringing enough clothes for two weeks to Quarantine as there will be no access to washing machines for the first two weeks.

 

The Accommodation team will:

  • Provide accommodation in isolation bubbles in groups of students that have the same arrival date
  • Where possible provide en-suite accommodation
  • Provide a welcome pack to include information on the Student Hwb, Campus Security, IT Service Desk information and how to connect to Wifi
  • Provide 2 sets of bedding and arrange to collect laundry after 2 successful weeks of isolation
  • Arrange, should students wish longer term accommodation until the end of semester 1 if there is availability

The Catering Team will:

  • Provide a meal for arrival and any other meals up until a food delivery can be arranged. This could include pasta, rice or noodles, fruit, bottled water, flapjack or protein bar, bread, milk, tea, coffee but food type will complement the arrival time. This will be left in packs in kitchens within the halls
  • Order shopping online to be delivered to halls to cover meals for 2 weeks
  • After isolation ends ensure students have all the information needed to use on site catering facilities should the stay extend beyond 2 weeks

The Facilities Team will:

  • Provide cleaning equipment and advice on how to use your communal space whilst reducing the risk of any cross contamination
  • Provide students with crockery and cutlery and the means to keep these clean
  • Provide parcel delivery service where we have ability to contact students
  • Provide a weekly collection of rubbish outside of your flat door
  • Provide a check in call to ensure students have the opportunity to raise any issues linked to accommodation or wellbeing
  • Provide a cleaning service of the areas outside of your accommodation and a full deep clean of all areas within your accommodation after 2 weeks of successful isolation
  • Provide a 24/7 emergency contact service for all students
  • Provide advice and guidance of how to successfully isolate within your halls
  • Help provide you any sanitary items you may have forgotten as well as a stock of toilets rolls to see you through the duration of your isolation

 

We ask students to:

  • Strictly follow the advice and guidance given around your isolation period
  • Ensure you follow the guidance on living in halls whilst isolating
  • Report to us as soon as possible should you show any symptoms of the virus
  • Ensure you provide us with contact details in order we reach you quickly should we need to
  • Ensure you keep your accommodation clean and tidy and leave it as you find it
  • Enjoy your stay and let us know if there is anything, we can do to make your stay as comfortable as possible

 

**NEW** I am due to start my programme in September/October 2020. How will this be delivered?

We hope that students will be able to study at least the first term/semester on a blended delivery model. Access to teaching material and support will be available online and, for those who are studying in the UK, some tutorials or teaching sessions will be available on campus in small groups, maintaining social distancing and practicing good hygiene. For the small number of courses where a blended model may not be practical, we will communicate with applicants about options such as alternative programmes or deferring.

**NEW** If I start my studies online, will I be able to come to the UK to study afterwards?

As soon as the UK Government recommendations allow us to safely open all of our campuses, and travel restrictions are lifted, you could progress to study the next term/semester as normal. Please note that you may still need to consider possibilities such as a period of self-isolation, for example.

**NEW** I hope to study my programme online initially and may want to consider travelling to the UK at a later point. Do I need to organise a visa as normal?

As you will not be travelling to the UK initially, you will not need to apply for a visa for the start of your programme. If and when you are ready to attend in the UK, we will work with you to apply for a visa. Please note that you will still need to meet the requirements for a tier 4 visa application and we remind you to prepare this in advance, to allow for faster processing.

**NEW** How much financial evidence will I need to consider for my application, if I intend to arrive the UK at a later point?

We will clarify this amount when you intend to start the course, but generally, this will be the remainder of your tuition fee (if you have not paid in full) plus your living costs (as defined by UKVI).

**NEW** How much do I need to pay if I hope to take my first term/semester online, before travelling to the UK to resume my studies?

You will need to pay the deposit. You can pay for your tuition fee in full in advance, if you wish – this allows you to show a smaller amount for your financial evidence.

**NEW** How will I enrol?

If you hope to study your programme online, your documents will be checked remotely. You will receive a link to enrol, allowing you access to our systems. We are planning enrolment in more detail and will update you in more detail in the coming months.

 

 

**NEW** I need to provide evidence that I meet the English language requirements, what do you accept?
**NEW** I need to provide evidence that I meet the academic requirements, but due to COVID-19 outbreak, I will not be able to provide them in time. What can I do?

At present, our recommendation is to seek a deferral to the next available intake.

**NEW** How does the current lockdown affect UWTSD students?

You can find some of the information our students are receiving here: https://www.uwtsd.ac.uk/coronavirus/coronavirus--information-for-students

**NEW** I’d like to defer; will this affect my tuition fee?

If you hope to defer within the 20/21 academic year, we will honour the fee on your offer letter. If you hope to defer to the 21/22 academic year (during or after September 2021), you will be subject to any fee updates that may occur.

Information for International Students

In light of the current Public Health situation in the UK, the UK government has issued some new guidance for visa holders who are in the UK such as international students. The attached government factsheet sets out the detail of these changes.

In brief, the UK government appreciates that some visa holders may be unable to travel back home at present before their current visa expires due to travel restrictions in their home country or due to the fact they may be self-isolating at present. If this is  the case there is a process that can now be followed that will enable them to stay in the UK for a longer period. This is via an email notification to the UKVI. Details are contained on the factsheet on how to apply for this short extension and if this situation applies to you we would ask that you initially contact the University at international.registry@uwtsd.ac.uk to help guide you through this process. 

In addition, this factsheet also confirms that Tier 4 students who are undertaking online teaching due to the current situation in the UK can do so without it impacting their visa status. This is the case regardless of whether the student is in the UK or overseas.

We hope this provides you all with the assurances you need from a visa perspective at this unsettling time and if you need any assistance at all at this difficult time please do not hesitate to contact the University at international.registry@uwtsd.ac.uk where the international registry team will be able to assist you.

 

 

Important UKVI information

The exceptional policy from UKVI has been extended to 31 July 2020.

Students who have already contacted UKVI and received confirmation that their stay had been extended to 31 May do not need to contact UKVI again – their stay is automatically extended to 31 July 2020.

Students whose leave is due to expire between 01 June and 31 July and who cannot travel home due to the pandemic should contact UKVI using the appropriate email address and seek permission to stay.

Find out more here

 

Still need more information?

The University will continue to provide updates to you through the Bulletin, but you can also ask questions through the Hwb and the Students Union