UWTSD Digital Apprentice is part of team helping businesses and the public access key services during Covid-19


19.08.2020

Digital Degree Apprentices at University of Wales Trinity Saint David (UWTSD) have been supporting their local communities and the national effort during the coronavirus pandemic – with many sharing vital expertise and knowledge to create innovative ways of responding to the crisis.

Julian Milligan will start the second year of his Digital Degree Apprenticeship in Computing (Software Engineering) in September and is a Senior Applications Developer for Carmarthenshire County Council.

The Degree Apprenticeship is a new type of award which combines the workplace learning of a traditional apprenticeship with a higher education qualification. Apprenticeships at UWTSD provide superb opportunities for individuals to gain high level skills and knowledge in their chosen career pathway.

Julian Milligan will start the second year of his Digital Degree Apprenticeship in Computing (Software Engineering) in September and is a Senior Applications Developer for Carmarthenshire County Council.

For the past few months, he has been part of a team working around the clock to help local businesses and the public access key services during lock down. Here’s his story:

“I work in a team of 9 called Digital Solutions and we are a small part of ICT Services within Carmarthenshire council. Our normal day to day pre Covid19 routines involves creating processes and applications for other teams to help the public access services.

When the pandemic started, we quickly needed to change the way we worked, to develop and publish applications a lot faster. Some of the methods I learnt in my first year at UWTSD helped me deal with these problems and produce packages that could help teams serve the public. These included creating Business Process Diagrams so I could see the flow of the process and this also helped the department to understand what we were trying to create. Report writing skills from my University course has also helped when I need to document the process so other members of the team can support it when I`m on leave etc.

One of the first things we needed to do was close several processes, services and locations and they were literally shut overnight. One of the first projects I worked on was developing a system to allow business owners to apply for the Welsh Government’s Business Fiscal Grant. Normally a project like this would be completed in weeks but the revenue team needed a very fast turnaround. I managed, with the support of other teams, to get the form live within a week. There were a number of other support processes that were created within the same time frame.

A couple of weeks ago we started moving into the recovery phase of Covid19. One of the main projects I worked on was to allow our Waste Recycling Centres to re-open safely. The Waste team wanted a calendar booking system for each of the four sites. Again, the process needed to be developed very quickly. Working closely with others in the team, we came up with a solution that allowed the public to book a slot at the site of their choosing.

The application had been used by a number of other councils in England and following reports, it was decided to test the process prior to launch. Two further test were needed before we felt confident to proceed. On launch day, we were nervous and there were further issues, but again team work ensured success. Members of the public have now taken to social media to ask us to keep it in place, post lockdown.

As the process was a success, we have launched a similar system which allows the public to book a collection slot at their local Library. We have also helped with the reopening of Pembrey Country Park, by quickly creating a system that allows the public to purchase a day ticket on-line.”

https://www.uwtsd.ac.uk/Apprenticeships/

 

Further Information

Rebecca Davies

Swyddog Gweithredol Cysylltiadau â’r Wasg a’r Cyfryngau

Executive Press and Media Relations Officer

Cyfathrebu Corfforaethol a Chysylltiadau Cyhoeddus

Corporate Communications and PR

Mobile: 07384 467071

Email: Rebecca.Davies@uwtsd.ac.uk