An Assistant Manager from the hospitality sector thanks UWTSD for her career progression.


A hotel assistant manager from Port Talbot has thanked the University of Wales Trinity Saint David (UWTSD) for her career progression.

Chloe Whatley from Port Talbot came to UWTSD to study a Cert He course in International Hotel Management. She has worked in the hospitality sector since she was 16 years old, and since then she always wanted to further herself within this career path, and into a business that she is passionate about.

The course has helped Chloe to understand the depth of hospitality and to find out that there’s more to the industry than what you see on the surface. Recently she has been promoted to the assistant manager position at the Twelve Knights hotel in Port Talbot, and when Chloe told her area manager about her studies, he was delighted to know that she was furthering herself in able to achieve her goals.

Studying at UWTSD for Chloe, 

“has given me confidence within my role in hospitality, whilst helping me understand how to manage a busy floor, event planning and helped me get more vocal at public speaking which before this course I would not think possible but now I’m having presentations with my team and getting more confident within myself. It also helped me to understand a lot about food hygiene and safety. “

Whilst studying, Chloe also managed to work full time in the hospitality sector.  

“Although at times it was difficult and hard to manage alongside full time work it has made me see everything in a different light, seeing how different areas of hotel management operates such as housekeeping.”

Ryan Peters, Programme Manager of the International Hotel Management course is very proud of Chloe’s achievement. He said,

“The CertHE in International Hotel Management provides Students with the opportunity to gain a strong academic understanding and practical skills fit for the industry. During the last two years, the hotel and hospitality industry in both the UK and globally has gone through an unprecedented period of change and challenge. We ensure that students are kept up to date with the latest developments within the industry, through our partnerships with the Institute of Hospitality and the Typsy platform, which better prepares them towards a career in the industry.

“Many of our students, like Chloe, take the opportunity to work alongside their studies, allowing them to put their knowledge into practice. Chloe is a testament of this, and it is a true pleasure witnessing her develop both academically and within the workplace. We wish Chloe all the very best with her future progression.”

 Chloe is glad that she studied at UWTSD and would encourage others to follow in her footsteps.

"This course takes you deep within the hotel industry and explains information in a way everyone can understand. I would recommend this course to those who want to immerse themselves in hospitality and see the wonders it possesses. Being a manager is difficult at times but it’s also giving back, seeing your staff members reach their targets, seeing a couple enjoy their wedding day, a gender reveal for a little one due to enter the world, seeing your revenue get higher and your business expand.

“This Management course has taught me to have faith in myself and success is all about how far you’re willing to go.”

For now, Chloe’s future is at the Twelve Knights hotel, but she is always thinking of ways to further herself. Her dream is to have a general management position one day or even possibly run her own place in Italy or Greece.


Further Information

Lowri Thomas, Principal Communications and PR Officer

07449 998476