UWTSD welcomes 2020/21 JISC digital experience insights survey results as university receives positive feedback for online learning


The University of Wales Trinity Saint David has welcomed the results of the latest JISC digital experience insights survey.

The University of Wales Trinity Saint David has welcomed the results of this year’s JISC digital experience insights survey.

The 2020/21 student digital experience insights survey for higher education (HE) spoke to 38,917 students across the UK and represents one of the most extensive surveys of student opinion in the sector.

At UWTSD, the survey found that 77% (66% national UK average) of students rated their online learning experience positively with 36% describing it as ‘good’: a further 32% described it as ‘excellent’, and 9% reported it as the ‘best imaginable’.

The UK-wide poll carried out during a time of national lockdown also revealed that 73% (59% national UK average) felt positively about the ‘support’ offered by UWTSD to ‘enable’ students to ‘lean online’. 

James Cale, Director of Digital Services at UWTSD, commented:

“We very much welcome the results of this year’s digital experience insights survey.  Despite the challenges of the past eighteen months, we’ve been committed to maintaining a strong focus on delivering the very best experience for our students.

These results are a testament to the hard work and commitment of staff across the University.  Our digital experience is a key area where we believe we can offer added value to all those studying with us.  

Student engagement is a priority at UWTSD and is crucial to achieving a high-quality student experience.  As we do with every survey, we will be looking at the results to help us identify areas for enhancement.  National surveys provide us with that vital feedback to help us ensure we're meeting the needs of our students.”

Ewan Richards is studying an MSc degree in Software Engineering, School of Applied Computing and feels that he has benefited from the University’s digital provision and training.  He said:

“I feel that the digital experience has worked really good for me, and the University has supported me to ensure that my digital experience was a good one. I’ve had support using the Office applications as well as other digital resources available to me as a UWTSD student.

Lecturers have also assisted me in developing my skills using technology related to my course to meet the growing demand from employers for graduates to have the skills fit for the modern workplace. The Student Services team have also given me training in the Assistive Technology that has been available to me, enhancing my digital skills further.”

Jisc has been running this digital experience insights survey annually since 2016.  James Cale, added:

“This year’s survey is arguably the most significant one yet as the coronavirus pandemic has emphasised the need for digital transformation in our universities.

We’re extremely pleased to note that our students have acknowledged the efforts of the University and staff to rise to the challenges and the support they have received during difficult, and quite often fast changing, circumstances."

Further Information

For more information please contact Arwel Lloyd, Principal PR and Communications Officer, on 07384 467076 / arwel.lloyd@uwtsd.ac.uk